LOLC Unguka Finance, a trusted and fast-growing financial institution in Rwanda, is pleased to announce exciting employment opportunities for highly motivated and customer-oriented professionals. We are currently seeking qualified candidates to join our dynamic team as Tellers for our Kigali Branches and the Mahoko Branch.
This opportunity is ideal for individuals who are passionate about frontline customer service, have strong analytical skills, and are committed to maintaining accuracy and professionalism in every interaction. If you are someone who thrives in a fast-paced financial environment, values integrity, and wants to contribute to a reputable organization, we encourage you to apply.
About LOLC Unguka Finance
LOLC Unguka Finance is part of the wider LOLC Holdings PLC network, a leading global financial services group known for its commitment to financial inclusion, innovation, and customer empowerment. In Rwanda, LOLC Unguka Finance focuses on providing accessible and impactful financial solutions to individuals, SMEs, and communities across the country.
As an institution built on trust and customer satisfaction, LOLC Unguka Finance continues to expand its services through modern technology, customer-centered approaches, and a highly dedicated workforce. Becoming part of this team means contributing to a mission that improves lives through responsible finance and quality service delivery.
Teller
Work Locations: Kigali Branches & Mahoko Branch
Application Deadline: 13th December 2025
More of Application: Send your CV to recruitment@lolcunguka.com
Overview of Key Responsibilities
As a Teller at LOLC Unguka Finance, you will play a central role in providing top-tier customer service and ensuring the smooth execution of financial transactions. This position requires accuracy, confidentiality, and a customer-centered mindset. Below is an expanded overview of your key responsibilities:
1. Customer Transaction Processing
You will receive, process, and validate a wide range of customer transactions. These include cash deposits, cash withdrawals, savings deposits, loan repayments, and currency exchanges across different denominations. Tellers must ensure precision, efficiency, and compliance with internal policies and banking standards.
Accuracy in these operations builds trust and helps maintain a seamless customer banking experience.
2. Ensuring Smooth Transaction Flow
A Teller is essential in reducing waiting time and safeguarding the overall customer experience. You will provide guidance on various cash-related processes and ensure that customers move through the banking hall smoothly. When necessary, you will also support clients in filling out transaction slips, clarifying procedures, and explaining service options.
3. Core Banking System Operation Initiation
Apart from cash handling, you will do the entry, validation, and approval of transaction information in the Core Banking System. The types of transactions will, among other things, include account reactivations, money transfers, and account adjustments.
This will involve, but is not limited to, accurate and verified data entry, ensuring risks are kept to a minimum and the integrity of financial records is maintained.
4. Providing Financial Counseling to Customers
As a teller, you may often be the first contact with customers, and you would be expected to provide helpful advice, answer questions, and refer clients to relevant service desks when needed.
You will also explain available products and services such as savings schemes, loan products, and digital banking solutions. Identifying customer needs and referring them to relevant departments is a key aspect of this role.
5. Identification of customer needs and referring them accordingly.
You will profile opportunities during customer interactions when clients may need new financial products or services. You'll be providing initial information and referring customers to either Branch Representatives or Relationship Officers for further consultation.
6. Reconciliation of Cash Drawers
At the end of each shift, you will count and reconcile all cash to ensure that your drawer matches the transaction reports. All overages or shortages are to be reported immediately to your supervisor.
This is a task requiring high mathematical precision, probity, and capability in managing cash flow without errors.
7. Upholding Professionalism and Compliance
In addition to the daily operations, you should continuously align yourself with the values, ethics, and compliance policies of Unguka Finance LOLC; ensure data confidentiality, zero fraud, adherence to anti-money laundering standards, and a courteous approach towards clients and colleagues.
Qualifications and Skills Required
The following are the minimum requirements for applicants to be considered for the position of Teller. These have been expounded upon to shed light on what the institution is seeking:
1. Relevant Professional Experience
Candidates should have at least one year of banking, financial services, or related customer-service experience.
Preference will be given to candidates having specific experience in cash handling, transaction processing, and/or front-office operations, as this evidences a considerable understanding of the financial workflow and customer interaction.
2. Robust Cash Handling Competency
You must possess excellent receiving, counting, validating, and reconciling of cash skills. Accuracies and attention to minute details to avoid financial discrepancies and ensure a smooth workflow are a must.
It is also important to have an eye for errors and the ability to work under pressure, especially during peak hours.
3. Educational Background
A Bachelor's degree in Economics, Accounting, Finance, Banking, Business Administration, or related fields is required.
The academic background ensures that foundational knowledge of financial principles, monetary operations, and customer relationship management has been acquired.
4. Excelencia en Atención al Cliente
The Teller position requires strong communication skills, using politeness and professionalism when interacting with all clients.
Candidates should demonstrate the following:
- Clear verbal communication
- Patience and listening Introduction
- Ability to handle customer complaints calmly
- Professional appearance and behavior
5. Ethical Behavior and Integrity
Tellers handle highly sensitive information and huge sums of money. Ethics, trustworthiness, and accountability are required.
Candidates will have to show a commitment to confidentiality and professionalism at all times.
6. Ability for Problem-Solving and Analytical
This position calls for the quick identification of problems, including the evaluation of transaction discrepancies, providing solutions, and escalating concerns to supervisors when necessary.
Why Join LOLC Unguka Finance? With LOLC Unguka Finance, you become part of a strong and respected financial institution committed to the growth and development of staff and to empowering customers.
The staff enjoys: Dynamic and friendly working environment Opportunities for Professional Development Clear career growth pathways A culture of innovation, integrity and excellence A Teller position provides an opportunity not only to gain hands-on banking experience but also to build a platform for more future advancement to other positions, such as Customer Service Officer, Branch Operations Officer, Relationship Manager, or even Branch Manager.
Application Guidelines All interested candidates shall submit their CV to:
recruitment@lolcunguka.com Deadline: 13th December 2025. Only short-listed candidates will be contacted for the subsequent stages of the recruitment process.
For more information about the institution, please visit the official website: www.lolcunguka.com
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